Return & Cancellation Policy

Order Cancellation

• Orders can be cancelled free of charge within 24 hours of order confirmation, provided dispatch has not occurred.
• Cancellations after dispatch are subject to logistics charges and a 2% restocking fee.
• Custom-cut, custom-blended or made-to-order materials are non-cancellable once processing begins.

Material Returns

• Material that does not match agreed specifications (grade, quantity, dimension) is eligible for return within 7 days of delivery.
• Damaged-in-transit material must be reported within 48 hours with photo evidence and Proof of Delivery (POD).
• Returns for change of mind, market price changes, or buyer's project changes are not accepted.

Quality Disputes

Quality disputes are resolved through joint inspection or third-party laboratory testing. The party at fault bears the testing cost. Replacement or refund is issued within 7 working days of dispute resolution.

Refund Process

• Refunds for cancelled or returned orders are processed within 7 working days to the original payment source.
• Wallet refunds are instant.
• Bank refunds may take 3–5 additional working days based on your bank.

Non-Returnable Items

• Items used, consumed or processed after delivery.
• Custom-blended chemicals or pre-cut steel/sheets.
• Bulk perishable agri commodities after acceptance.
• Items returned without original invoice or packaging.

How to Request a Return

Log in to your dashboard → Orders → select the order → click 'Raise Return / Dispute'. Our team will respond within 24 hours.